Cox Communications Receives J.D. Power Honor For Customer Satisfaction for Sixth Consecutive Year
Cox Communications was ranked high in J.D. Power and Associates’ 2008 Residential Regional Telephone Customer Satisfaction Study in the West. Cox receives this award for the sixth consecutive year and Cox was awarded highest honors in overall satisfaction, scored 23 points higher than the West average. Cox ranked highest on every factor comprising overall satisfaction, which includes performance and reliability, cost of service, customer service, billing and offerings and promotions.
“Over 10 years ago, we extended our commitment to customer service to consumers who were looking for an alternative provider to big, old telephone companies,” said Pugliese. “This commitment is inherent at every single point of our organization. Our continuous success is the result of our dedicated employees who work everyday to demonstrate and earn the trust of consumers.”
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